Tablet Repairs

Cathedral Prep is an Authorized Service Provider for Fujitsu. This means that we do all warranty and miscellaneous repair work on-site, which minimizes the time a student is without the use of his computer.

Technology Center Process to Handle Repairs:

Student (or faculty member) fills out form with: their name, graduation year, today's date, the system serial number, and a description of the problem on the Technology Center Repair Sheet.
Some general questions are listed below.
- Did you receive an error message?
- Have you tried restarting the computer?
- Have you loaded any new programs?
- Have you made any changes to the system settings?
- Does the error occur when you are using a specific program or is it random?

If it is a software issue, and it can be fixed in 5 minutes, the repair will be performed immediately.
If it is a software issue and cannot be fixed within 10 minutes, you will be asked go back to class and return later.
- If there is another user waiting, the machine will be put on the repair shelf.
If the problem is a hardware issue:
- The parts (hard drive, battery, etc) will be taken out of the failing machine and put into a spare machine of the same model.
- The tablet will then be scheduled for repair.

Students should not ask to leave class. Tablet pc problems should be taken care of between classes, at lunch time or before or after school.